Human disruptiveness in customer service is not caused by persistent freezing temperatures.
Cyprus Airways the best airline in the Eastern Mediterranean and not Only!
We understand why you Fly.
2010 may prove to have been the most challenging year to Cyprus Airway's recent history...and from the looks of things the year is far from over in terms of adding to the long list of challenges.
If there is one singular trait of human resilience that could be highlighted in the current context, it is our capacity to exceed hardships, while at the same time embracing the times in which we live. With the constant and repetitive unpredictability of climate change that seem to empower natural forces, in 2011, we can't assume to say that the consequences of not using direct communication channels for customer service and online reputation will guarantee success for the years to come.
The consequences of disruptions for airline traffic has required that a whole set of entities to work together in accommodating people held up their journeys - I may say that even entities such as EuroControl have played a significant role in understanding the importance of freeing information and making it available to those concerned, where years ago they would have been little concerned with direct communication.
People and professionals don't expect companies to be on all fronts available at all times - that is not the objective either. But in light of the case at hand, the digital divide exemplifies how a Company can be communicative about the wonders of winning online competitions but not responsive to the urgencies created by unpredictable weather conditions. The cause for disruptions of mechanical nature are understandable and explicable, but it is the disruptions of a human nature that offer no explanation which are a complete dis-service.
It is unsustainable in the travel sector today, with the important benchmarks already created by travelling companies in the use of online monitoring and responsive tools, that national carriers, prove to be so distant from customers. Although unsustainable, it does however shed some light as to where companies stand when time comes to be human and not mechanical.
Photos: Twitter accounts relate status until 21.12.10. Corresponding status were changed upon contact the airline. That's 6 days later with a text you can read here
Cyprus Airways responds:
In view of the flight disruptions in the UK due to bad weather conditions,
Cyprus Airways have once more demonstrated their social responsibility
by utilising all possible means and scheduling extra flights to
facilitate the transportation of the stranded passengers to Cyprus in
good time before the festive season
2010.12.02 - EIBTM, Barcelona. A great day for delight in Travel and Tourism.
Cyprus Tourism professionals cast their most enchanting spells in Barcelona for Cyprus Tourism in the coming year 2011.
Enchantment: refers to
Having the privilege to be in Barcelona yesterday, I had the unique opportunity to meet and observe Cyprus's most performing tourism professionals in action, which left me with a sensation of great satisfaction and confidence. The EIBTM offers a unique opportunity for quality relationship as an exhibition which caters to the best professionals of the Meetings and incentives sector. Far from the need to project ostentation via ornamental and sophisticated exhibition booths, the team representing Cyprus this year, breathed and projected professionalism through its people and their capacity for collaboration in an open space.
My two hour visit on the Cyprus stand, left me with a positive sense of delight and satisfaction seeing the networking and the interest with which personal and professional relationships were unraveling themselves in an environment of cordiality and intense interest for enhanced business relations.
Ms. Nicoletta Paphitou, part of the team representing the Cyprus Tourism organization, also inspired me with this optimism and confirmed this positive vibrations of people wanting to network, "even on the first day of the exhibition, where lots of people canceled due to Airline blockage by the snow storm, my agenda was full of meetings".
This is a far cry from all the negative news we've been getting lately and a clear message that I would like echo, while here in Barcelona. Learn from the professionals that are sustaining the tourism industry of Cyprus, this is a message to Ministers, administrative officers, tourism managers, board members and trade partners - whether a Phd, doctorate or not, your status or rank is of no value if its self-servicing. If you are not, half as focused, determined, servicing, courageous, as the professionals present here at the EIBTM in Barcelona yesterday, then it is wishful for you to stand aside.
2011 is knocking on our door and its time for the brave, the bold to step forward, unhindered by partisan politics, under-performing ownership and administrative impediments needing to be removed so as to lead new business ventures ahead into the challenging new year.
We illustrate those expressions which we captured while at the EIBTM in Barcelona:
Tourism to Cyprus, MeetCyprus at EIBTM, Barcelona, world exhibitions promoted by Cyprus Tourism and Naturally Cyprus
Φωτογραφία: / Photographers: @etourism-Cyprus, Cyprus | Mediterranean Treasure.
Travel and trade Information:
- Eibtm 2010 Barcelona - Cyprus Tourism
Booth Location: N600
Contact: Ms. Milona and Ms. Paphitou
Web: Cyprus Tourism & Trade participants| Cyprus Tourism Media from Eibtm